Shipping policy
Shipping Policy
At PureClima, we take great care in ensuring that your order arrives safely and on time. Due to the specific nature of our products, all items are shipped on pallets to guarantee maximum protection during transport.
Stock Availability
Delivery times depend on stock availability:
- Products showing "In stock" on the product page are available for Next Business Day Delivery.
- Where "In stock" is not shown on the product page, availability is not guaranteed. Please confirm stock with our sales team before ordering by emailing sales@pureclima.co.uk or calling +44 (0)1283 380031. We will confirm the lead time for your item.
Delivery Options
Next Business Day Delivery
- Available for orders of items marked "In stock" on the product page, placed before 11:00 AM (Monday–Friday).
- Orders placed after 11:00 AM will be processed the following business day.
- Items not marked "In stock" will be dispatched once availability has been confirmed by our sales team.
- Delivery is carried out using a specialised pallet courier to ensure your products arrive undamaged.
Same Day Delivery
Please contact us at sales@pureclima.co.uk or call +44 (0)1283 380031 for a quote.
Shipping Charges
- Shipping costs for accessories range from £3 to £12. Further details are provided at checkout once the delivery address has been added.
- Shipping costs for diffusers and plenum boxes are £12 per item.
- A maximum shipping charge of £50 will be applied per order.
- The delivery charge for PLINE and LINE models with a length of 1250 mm is £50 per order.
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Any additional items beyond this threshold will be shipped free of extra charge.
Important Notes
- Delivery times are estimates and may vary due to courier capacity or unforeseen circumstances.
- Next Business Day Delivery applies only to items marked "In stock" on the product page at the time of ordering.
- Our courier delivers pallets curbside only. Please ensure suitable access is available for delivery.
- Customers are responsible for arranging unloading and moving products from the delivery point.
Damages or Issues
We take every precaution to ensure your items arrive in perfect condition. If you notice any damage upon delivery, please report it immediately to our customer service team with photos of the pallet and items.